UK & International

Returns & Exchanges

We want you to love your footwear. Enjoy a hassle-free 90-day returns window from the day your order arrives.

Go to Returns Portal How to Return

90 Days

Generous window for unworn items in original packaging.

Free Exchanges

Swap sizes at no extra cost (UK mainland orders, stock permitting).

Tracked 48

Pre-paid Royal Mail returns label included with UK parcels.

How to Return – UK Orders

Follow these quick steps to send your item back using our pre-paid Royal Mail Tracked 48 label.

Pack Securely

Package items securely in an outer box/bag. Do not attach labels directly to the product shoebox.

Include Details

Enclose your original paperwork or order number, noting whether you require a refund or a size exchange.

Attach Label

Affix the pre-paid Tracked 48 label to the outer package. (A £2.50 fee is deducted from refunds to cover return postage).

Drop & Track

Drop the parcel off at any Post Office. Always retain your proof of postage receipt for barcode tracking.

Condition Requirements

To qualify for a full refund or exchange, returned footwear must be:

Unworn, unmarked, and completely clean.
Tried on indoors only (on clean or carpeted surfaces).
Returned in the original box with all tags attached.

Note: If items or box packaging are damaged beyond resale standard, a deduction may be applied.

Refunds (UK)

Refunds are credited back to your original payment method within 14 days of reaching our warehouse (typically processed within 7 working days).

£2.50 Label Deduction: Standard refunds using our pre-paid label incur a £2.50 processing deduction. This deduction is waived for faulty or incorrect items.

Exchanges (UK)

Need a different size? Exchanges are 100% free of charge, including outgoing delivery of the replacement pair (subject to stock availability).

If we cannot fulfill your requested exchange size, a full refund will be processed automatically.

Using Your Own Carrier

If you prefer to arrange your own postal carrier, please post returns to:

GRS Footwear Returns
Lunar House, 1 Easter Park
Baker Road, Nelson Park West
Cramlington, Northumberland, NE23 1WQ

Return postage costs are non-refundable when using your own courier.

International Returns

Customers outside the UK are responsible for 100% of return postage costs. We strongly suggest using a tracked service.

International orders are eligible for refund only (no exchanges).
Processing may take up to 28 days upon arrival.