FAQ

No, Grisport boots do not come in half sizes. Our sizes typically run from EU 36 to EU 48, depending on the style. Please check the size availability on the individual product page before ordering.

If you are between sizes, we generally recommend choosing the larger size, especially for walking boots worn with thicker socks.

Creating an account is optional, but it makes shopping with us quicker and easier.

With an account, you can:

• view your order history
• check out faster on future orders
• save your delivery details
• collect loyalty points for discounts

We also use your contact details to keep you informed about your order if needed.

No, we do not have a retail shop at our Head Office. Our Cramlington location is a trade-only showroom and is not open to the public.

We offer a 90-day returns period from the date you receive your order.

Items must be:

• unworn and in original condition
• returned with original packaging and tags

Refunds are issued within 14 days of us receiving your return, in line with UK consumer law.

For full details, including exchanges and international returns, please see our Returns Policy.

Once your return has been received and inspected, refunds are processed within 14 days and returned to the original payment method.

In most cases, refunds are completed sooner, but please allow the full timeframe during busy periods.

All payments on www.grisport.co.uk are processed in GBP (£).

Please send returns to:

GRS Footwear
Lunar House
1 Easter Park, Baker Road
Nelson Park West
Cramlington
Northumberland
NE23 1WQ

Please include your order number and reason for return inside the parcel.

Proper care helps prolong the life of your boots. Please see our Boot Care & Cleaning Guide for step-by-step advice on cleaning, drying, and reproofing your footwear.

We are committed to reducing our environmental impact wherever possible.

You can learn more about our materials, manufacturing processes, and sustainability initiatives on our Green Credentials page.

Many Grisport boots feature waterproof linings designed to keep your feet dry in wet conditions.

For a detailed explanation of waterproof technologies and care advice, please visit our Waterproof Guide.

Grisport boots are designed to fit true to EU sizing. Fit can vary slightly by style and intended use, so we recommend checking the product description and customer reviews.

Yes, we offer international delivery on orders over £50. International delivery costs are calculated at checkout based on destination and parcel weight.

Please note: we are currently unable to ship to the Republic of Ireland.

For international orders, any customs duties or import taxes applied by the destination country are the responsibility of the recipient.

For EU destinations, orders under £150 are not subject to customs duties, although local taxes may still apply.

If your item is faulty or incorrect, please contact our Customer Services team as soon as possible. We will arrange a replacement or refund in line with your legal rights.

We process orders quickly, so changes or cancellations may not always be possible.

If you need to amend an order, please contact us immediately and we will do our best to help.

Many Grisport styles offer a comfortable fit, and some designs are better suited to wider feet. Please check the product description or contact us for guidance before ordering.