Privacy & Cookie Policy
Your privacy is important to us. Learn how GRS Footwear collects, uses, and safeguards your personal data when shopping with us.
Secure Processing
Your payment details are fully encrypted and never stored on our servers.
No Data Selling
We do not sell, trade, or rent your personal information to third parties.
GDPR Rights
Full control over your data, with easy access and opt-out options.
Scope of This Policy
This privacy policy applies to GRS Footwear (George Rye & Sons Ltd) and all associated websites and brand names, including grs-footwear.co.uk, lunarshoes.co.uk, lunarshoesonline.co.uk, grisport.co.uk, lazydogz.co.uk, Lunar, Grisport, LazyDogz, and Lunar Kids.
1. Information We Collect & How It's Used
When you place an order, we collect essential details to fulfill your contract:
- Contact Details: Full name, billing/shipping address, email address, and telephone number.
- Order Status: Email addresses are used to send order confirmations and tracking updates.
- Marketing: Email addresses collected via checkout or newsletter sign-ups are used for promotional updates only where consent is given.
You can unsubscribe from marketing emails at any time using the link in our footers, updating your account preferences, or contacting customer support.
2. Data Protection & Third Parties
We keep personal information up-to-date and securely destroy data as soon as its retention reason has lapsed.
- Fulfill delivery of goods (couriers).
- Process card/payment transactions securely.
3. Payment Security
Payment security is critical. All checkout transactions are protected throughout the payment process using high-level encryption.
At no stage do we receive, store, or have access to raw credit or debit card numbers on our servers.
4. Your Rights & Access Requests
Under UK GDPR laws, you have full rights to request a copy of all personal information held about you.
Upon receiving a formal written request, we will supply details of your stored personal information within 40 days.
How We Use Cookies
Cookies are small text files stored on your browser to optimize your site experience.
Note: You can disable cookies in your browser settings, but enabling cookies is required to complete purchases on our store.