No, Grisport boots do not come in half sizes. Our sizes typically run from EU 36 to EU 48, depending on the style. Please check size availability on the individual product page before ordering.

If you are between sizes, we generally recommend choosing the larger size, especially for walking boots worn with thicker walking socks.

Grisport boots are designed to fit true to EU sizing. Fit can vary slightly by style and intended use, so we recommend checking individual product descriptions and reviews.

Many Grisport styles offer a generous, comfortable fit, and specific designs are better suited to wider feet. Please check the product specifications or contact our customer service team for personal guidance before ordering.

We offer a generous 90-day returns period from the date you receive your order.

Items must be:

• Unworn, unmarked, and in clean, original condition.
• Returned inside the original shoebox with all tags intact.

Refunds are processed within 14 days of receiving your parcel back at our warehouse.

For full details or to start a return, please visit our Returns Policy or access our Returns Portal.

If you prefer to post returns using your own carrier, please send them to:

Please ensure your order number and reason for return are enclosed inside the parcel.

Once your return has been received and inspected, refunds are credited back to your original payment method within 14 days (typically processed within 7 working days).

Yes, we offer international delivery on orders over £50. Delivery costs are calculated at checkout based on destination and parcel weight.

For international orders, any customs duties or import taxes applied by the destination country are the sole responsibility of the recipient.

For EU destinations, orders under £150 are not subject to customs duties, though local VAT/taxes may still apply.

Many Grisport boots feature breathable, waterproof membranes engineered to keep your feet dry in tough weather conditions.

For a detailed breakdown of technologies and care instructions, please visit our Waterproof Guide.

Proper care significantly extends the lifespan of your leather and synthetic footwear. Please read our Boot Care & Cleaning Guide for step-by-step instructions on cleaning, drying, and re-proofing.

Creating an account is completely optional, but offers extra convenience. Account holders can:

• View full order history and tracking status.
• Enjoy faster checkout on future orders.
• Save multiple delivery addresses.
• Earn loyalty rewards and exclusive discounts.

No, we do not have a public retail shop at our Head Office. Our Cramlington premises operate as a trade-only showroom and distribution centre and cannot accommodate public counter sales.

If your item arrives defective or you receive the wrong product, please contact Customer Services right away. We will arrange a free replacement or full refund in accordance with your legal rights.

We process and dispatch orders rapidly to ensure fast delivery. As a result, changes or cancellations may not always be possible once an order enters picking.

If you need to amend an order, please contact us immediately and we will do our absolute best to assist.

We are dedicated to sustainable manufacturing practices, including solar-powered facilities and eco-conscious leather sourcing. Learn more on our Green Credentials page.

All orders placed on www.grisport.co.uk are processed securely in Pounds Sterling (GBP £).