Any customs or import duties that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel. There are no duties payable to EU Countries for orders under £150 in value.
We accept no responsibility or liability for these charges. We have no way of knowing what the charges are from country to country so cannot offer any advice on this. We suggest to contact your local customs office prior to placing an order with us.
We aim to send your order right away on week days (excluding Bank Holidays). We will normally send your order to you in 24-48 hours for UK deliveries. International orders are generally received by customers in 7 working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
**PLEASE NOTE, DUE TO BANK HOLIDAYS AND LIMITED COURIER SERVICES, DELIVERY TIMES WILL BE SLOWER THAN OUR NORMAL SERVICE. SOME DELIVERIES MAY TAKE 4-5 WORKING DAYS, ESPECIALLY OVER CHRISTMAS. DURING THIS PERIOD AND WE ASK THAT YOU CONSIDER THIS WHEN ORDERING**
Goods are sent to you from our UK warehouse via DPD, UK Post or FEDEX for International Deliveries. If for any reason the item is out of stock we will contact you within 1 working day. We are unfortunately unable to specify the time at which the goods will be delivered to you, however stock permitting, all orders placed online are usually dispatched to arrive with UK customers within 5 working days from when the order was placed.
We have extended our returns window so that you now have 60 days to make any returns.
FREE EXCHANGES & EASY RETURNS - UK ONLY:
Grisport offer a generous 28 day returns policy (60 days during the Coronavirus Covid-19 outbreak) where any orders can be returned to us, for whatever reason, for a full refund or size exchange as long as the item is returned in its original, unworn condition.
Our aim is to make the returns process as easy and as simple as possible. In your delivery you will receive a pre-paid Royal mail returns label. Simply package your return items securely, with your original paperwork inside and take them to your nearest Post Office. Get a proof of postage receipt & they will send the shoes back to us.
As soon as the order has been returned back, opened and inspected, we will scan your return paperwork and you will receive an email to confirm this. We will either issue a refund for the total goods returned (less a £2.50 returns postage charge) or send a replacement at your instruction - This applies to the UK only.
If you want to track your return then you can search your barcode number (found on your receipt) here - https://www.royalmail.com/track-your-item#/
REQUESTING A REFUND:
If you require a refund, please note this inside your parcel. We will issue a refund, minus a £2.50 charge for using our pre-paid postage label. This charge will not be deducted if the reason for return is "faulty, not as described, not of satisfactory quality or not fit for purpose". If you believe this to be the case, please add a detailed description of the issue with your return.
Your refund will be paid within 14 days of receipt. Please allow 14 days for items to arrive back at returns.
Usually, the return and refund/exchange process takes around 7 business days to be completed but please allow the above time scale in busy periods.
REQUESTING AN EXCHANGE:
If you require an exchange, please use the form supplied in your order to outline exactly what you would like. We will send the replacement as soon as possible. Return of the parcel is free if you use our pre-paid label. If for any reason we are unable to fulfil your exchange, we will refund your shoes within 14 days.
If you wish to send the goods back yourself, please send to:
GRS Footwear, Lunar House, 1 Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland NE23 1WQ.
FOR UNWORN ITEMS: PLEASE RETURN THE PRODUCT AND BOX IN THE CONDITION IT WAS SENT IN. DO NOT ATTACH THE RETURN LABEL DIRECTLY TO THE SHOE BOX AS THERE WILL BE DEDUCTIONS IN YOUR REFUND.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceable of the remainder.
You will be responsible for 100% of the cost in returning the shoes back to us - we suggest you use a signed for service. Please allow 28 days for this process to complete.
Please return your order to:
GRS Footwear, Lunar House, 1 Easter Park, Baker Road, Nelson Park West, Cramlington, Northumberland, England NE23 1WQ.
Please note that we do not refund the original delivery charge and cannot send replacement items out free of another delivery charge.
FREE GIFT OFFER
Goods returned for a refund should also be sent back along with the accessory pack received with the order. This only applies to single pair orders or multiple pair orders where everything has been returned. The accessory pack can be retained if any item worth £50.00 or more is kept on the order.
We regret to say we cannot deal or handle returns when goods are bought at another independent retailer. Please always contact your retailer for any assistance.
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GRS Footwear / Grisport.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
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